Shipping policy

How our shipping works

Your order has two stages, and the total wait is both of them added together.

Production. Nothing we sell sits in a warehouse. Your piece gets made after you order it.
Transit. Once it is made, it ships to you and the carrier takes over.

So when you see an estimate, it is production time plus shipping time, not shipping time alone. We say this up front because the gap between ordering and the tracking number moving is the thing people worry about most, and it is almost always production rather than a problem.

Who makes our pieces. We work with a made-to-order apparel manufacturer, to produce and fulfill our merch. Making pieces this way means no warehouse full of unsold inventory and a lot less waste. It also means a longer wait than a brand shipping from a stocked shelf, which is a trade we have made on purpose.

Production time

Most pieces take 5 to 10 business days to make before they ship.

A few things stretch that:

Drops and launches. When a collection goes live, orders come in all at once and production queues up. Expect the longer end of the range, sometimes a few days past it.
Embroidery and multi-placement prints. More construction steps means more days.
Holidays. Both US and manufacturing-side holidays pause production.

You will get a shipping confirmation with tracking the moment your piece leaves. If production is running long on your order, we will email you rather than leave you watching a tracking page that has not updated.

Shipping rates and delivery times

Rates are calculated at checkout based on your address and the size of your order. Any free shipping threshold or promotion will be shown on the product page and at checkout.

Once your order ships, transit time is roughly:

United States: 7 to 14 business days
Canada: 10 to 20 business days
Everywhere else: 10 to 25 business days

Add production to those numbers. A US order placed today typically arrives about 2-4 weeks out, counting both stages. During a launch, closer to the back of that range.

These are estimates based on what carriers normally do. They are not guarantees, and weather, customs, and peak season all move them.

Tracking

You will get two emails: an order confirmation right after you check out, and a shipping confirmation with a tracking number once your piece is made and on its way.

Tracking can take a few days to show movement after you receive the number, and international tracking often goes quiet while a package is between carriers or sitting in customs. A tracking page that has not updated in several days is usually normal rather than a sign something is wrong.

If you ordered more than one item, they may ship separately and arrive on different days, at no extra cost to you.

International orders

We ship worldwide, with a few exceptions where carriers will not deliver reliably. If we cannot ship to your country, checkout will tell you.

Customs, duties, and import taxes are not included in your order total. Your country may charge them when the package arrives, and they are your responsibility as the recipient. The amount depends on where you live and what you ordered, and we have no way to calculate or collect it in advance.

We are required to declare the accurate contents and value of every package. We cannot mark an order as a gift or declare a lower value, and we will not do it if asked.

If a package is refused or abandoned at customs, it is treated like any other undeliverable package. See the section below.

Delays, lost, and stolen packages

Once a package is with the carrier, delivery is in their hands rather than ours. We will always help you chase it down.

Tracking has not moved in 10 business days. Email us and we will open an investigation with the carrier.

Tracking says delivered but you do not have it. Check with your building, front desk, neighbors, and household first, since carriers often mark a package delivered a day early or leave it somewhere unexpected. If it still has not turned up after 48 hours, email us within 7 days of the delivery date and we will file a claim.

Stolen packages. We cannot replace a package that was delivered and then taken. If you are somewhere this happens, consider shipping to a work address or a pickup location.

Carrier claims. These take time, often two to three weeks, and the outcome is the carrier's call rather than ours. If a claim is approved for a lost package, we will make it right.

Address changes and undeliverable packages

Please check your address carefully at checkout, including apartment and unit numbers. It is the single most common reason an order goes missing.

We can correct an address within 2 hours of your order being placed. Email us right away with your order number. After that, your piece is in production and the address is locked.

Your piece ships from our fulfillment partner’s facility, not from an AAGC warehouse, so an undeliverable package goes back to them rather than to us. We will email you if it happens. Recovering and reshipping is not always possible, and when it is not, the only way to get the piece to you is a new order. Please double check your address at checkout, since this is the one problem we have the least ability to fix.