Quick questions
When will an item be restocked?
Our pieces are made to order, so nothing sits in a warehouse waiting to run out. When something is unavailable here, it means that design has closed rather than sold out. Follow us on Instagram or check back here, since that is where we announce when a design comes back or a new one drops.
I only received part of my order. Is it split into two packages?
Yes, sometimes. Items are made separately and may finish at different times, so they can ship separately at no extra cost to you. Check your email for tracking on both packages.
Do you ship worldwide?
Almost everywhere. There are a small number of destinations our carriers will not reach reliably, and checkout will tell you if yours is one of them.
How long does it take?
Your order has two stages, and the wait is both of them added together.
First, production. Your piece is made after you order it, which takes about 5 to 10 business days.
Then, transit. Roughly 7 to 14 business days within the United States and 10 to 25 business days everywhere else, with customs sometimes adding more.
So a US order usually lands around 3 to 5 weeks out. Orders fulfilled from our international facility can take longer. These are estimates based on what normally happens, not guarantees. Once a package is with the carrier, the timing is in their hands rather than ours.
Where is my order?
If you have not received a shipping confirmation yet, your piece is still being made. That part is normal and is almost always what is happening when tracking has not appeared.
If you have tracking and it has not moved in 7 business days, email us and we will open a claim with the carrier and stay on it with you.
Where are your products made?
Our pieces are made to order through a manufacturing partner with two fulfillment centers, one in the United States and one in Guangzhou, China. Which one makes your order depends on the item, so where a piece ships from can vary.
Making things only after they are ordered means no warehouse full of unsold inventory and a lot less waste, which is part of why we run it this way.
How do I care for my piece?
Care instructions are in the description on every product page, since they vary by fabric and print. Follow those rather than guessing. As a general rule, made-to-order prints last longest washed cold and inside out, and hung to dry rather than put through a hot dryer.
Order questions
I never got my order confirmation.
Check your spam and promotions folders first, since that is usually where it is. If it is not there, the email on the order may have a typo. Email us with the name you ordered under and roughly when you ordered, and we will find it.
Can I change my shipping address?
Only within 2 hours of placing your order. Email us immediately at asianamericangirlclub@gmail.com with your order number. After that your piece is in production and the address is locked, so please double check it at checkout, including apartment and unit numbers.
Can I change my size or swap an item after ordering?
Same 2 hour window, same email. Once production starts we cannot change it, because your piece is already being made.
Can I cancel my order?
Within that same 2 hour window, yes, and we will refund you in full to your original payment method. After production begins we are not able to cancel, since the piece was made specifically for your order.
Can I send an order as a gift?
Yes, just enter their address at checkout. We do not have a gift note option yet, so if you want them to know it is from you, send them a heads up. One thing to know: if a gift arrives damaged or wrong, the person who placed the order needs to be the one to email us, since we will need the order number to sort it out.
Exchanges and returns
Do you take exchanges or returns?
All sales are final. Every piece is made to order, so there is no inventory for a returned item to go back into, and we are not able to offer returns or exchanges.
What if my item arrives damaged or wrong?
Email asianamericangirlclub@gmail.com within 7 days of delivery with your order number, a photo of the issue, and a photo of the packaging. If the item is damaged, defective, or not what you ordered, we will issue store credit and you keep the piece. Nothing to ship back.
What about sizing?
Since we cannot do exchanges, it is worth a minute before you order. Every product page has a size guide with measurements, and our fits run differently across styles, so check the guide for the specific piece. If you are between sizes or want to know how something is meant to sit, email us and we will tell you honestly. We would much rather answer a sizing question than have a piece arrive that does not work for you.
International orders
How long does it take?
About 5 to 10 business days to make your piece, then roughly 10 to 25 business days in transit depending on where it ships from and which shipping method you choose. Customs can add to that, sometimes significantly.
Customs clearance
Customs does not run on a timetable. Clearance can take days or, occasionally, more than a month. Neither the carrier nor AAGC has any control over or visibility into that process, and there is no way for us to speed it up.
Customs fees, duties, and taxes
Good news on most orders. For the majority of our international shipping options, import duties are already included in what you pay at checkout. You should not receive a separate duty bill when your package arrives.
The exception is International Express. If you choose that method, import duties are not included and your country may charge you on arrival. Checkout will show you a notice when this applies, so you can switch to another method if you would rather not deal with it.
Two things to know even on covered orders. What is included covers import duties only. Depending on where you live, you may still owe VAT, clearance fees, or other local charges. And duty coverage is not guaranteed for every destination, so a small number of countries may fall outside it.
If you are not sure what applies where you live, email us before you order and we will find out.
We are required to declare the accurate contents and value of every package. We cannot mark an order as a gift or declare a lower value.
If a package is refused or abandoned at customs, it is treated like any other undeliverable package. Email us and we will sort out what is possible.