Refund policy
Every piece is made to order just for you, so all sales are final. We are not able to accept returns or exchanges, and we do not issue refunds.
If your order arrives damaged, defective, or incorrect, that is on us, and we will make it right with store credit. Details below.
We know a final sale policy asks something of you, so here is the honest reason. Nothing we make sits in a warehouse. Each order is produced after you place it, which means there is no inventory for a returned piece to go back into. It also means less waste and no stacks of unsold product, which is how we want to run this.
If something arrives damaged, defective, or wrong
Email us at asianamericangirlclub@gmail.com within 7 days of delivery with:
- your order number
- a photo of the item showing the issue
- a photo of the shipping label or packaging
We will review it and, if the item is damaged, defective, or not what you ordered, we will issue store credit for the price of the item. You keep the piece. There is nothing to ship back to us.
What counts: holes, tears, or seam failures on arrival; printing that is misplaced, cracked, or missing; the wrong item, size, or color shipped; a package that arrives visibly crushed or water damaged with the item affected.
What does not count: a piece that fits differently than you hoped, a color that reads slightly different from your screen, ordinary wear after you have worn or washed it, damage from washing against the care instructions, or a change of mind. Made-to-order printing also has small natural variations in placement, and those are part of how these pieces are made rather than a defect.
How store credit works
Store credit is issued as a code you can use on a future order at shop.asianamericangirlclub.com.
- It covers the price you paid for the affected item. Original shipping is not included.
- It is good for 12 months from the date we send it.
- It can be used across more than one order until it runs out.
- It is not redeemable for cash and cannot be transferred.
We issue credit within 5 business days of approving your claim.
Changes and cancellations
Because production starts quickly, we can only change or cancel an order within 2 hours of it being placed. Email us right away with your order number and we will do what we can. Once a piece is in production, we are not able to stop it.
This includes size changes and address corrections, so please double check both at checkout.
Sizing
Since we cannot take exchanges, sizing is worth a minute before you order.
Every product page has a size guide with measurements. Our fits run differently across styles, so check the guide for the specific piece rather than assuming your usual size carries over. If you are between sizes or want to know how something is meant to sit, email us before you order and we will tell you honestly. We would much rather answer a sizing question than have a piece arrive that does not work for you.
Lost, delayed, or undelivered packages
Once a package leaves us, it is in the carrier's hands, and delivery timelines are theirs rather than ours.
If tracking shows delivered but you do not have it, check with your building, neighbors, and household first, then email us within 7 days and we will help you open a claim with the carrier.
If tracking has not moved in 10 business days, email us and we will chase it down.
If a package comes back to us as undeliverable because of an incorrect or incomplete address, we will reach out to you. Reshipping is at your cost, since the piece was already made and sent.
International orders may be subject to customs duties, taxes, or import fees charged by your country. Those are not included in your order total and are your responsibility. We cannot mark packages as gifts or lower the declared value.
Reach us
Email asianamericangirlclub@gmail.com with your order number and we will get back to you within 2 business days.
If something went wrong with your order, tell us. We would rather hear about it and fix it than have you quietly decide we were not worth the trouble.