When will an item be restocked?
The best way to know when an item is back in stock to is follow us on social @asianamericangirlclub or check back here at the store. We don't have exact estimates on when items will be restocked.
I only received part of my order, is my order split into two packages?
Yes, in some cases we split your order into two packages. Please check your email for tracking information on both packages.
Do you ship worldwide?
How long does shipping take?
Domestic (United States) 4-5 days
International 10-14 days (Customs clearance may increase delivery time)
Note: During peak holiday seasons there may be additional delays due to delivery services being impacted.
Where is my order?
Please allow for 7-10 days or if this marked as a 'campaign' after the campaign has ended for your order to arrive domestically in the US. Please allow for an additional week if you live outside of the United States.
Where are your products made?
We strongly believe in ethical and eco-friendly production. 100% no sweatshops and we work with factories that are W.R.A.P. certified and committed to the highest ethical standards and quality of product. Our apparel products are customized in the United States and shipped from the United States.
Can I change the shipping address?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change the address after a 12 hour period. Address info can no longer be changed if the order has already been shipped.
Can I change my shirt size or switch an item after the order is placed?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change your order after a 12 hour period. Address info can no longer be changed if the order has already been shipped. Some special cases we may need to cancel your order and ask you to make a new order with the correct items.
Can I cancel my order?
If your order has not been processed and/or shipped we can issue you a full refund.
EXCHANGES AND RETURNS:
Do you take exchanges/returns?
All sales are final. Each item is made to order unfortunately we are unable to offer order exchanges and returns at this time.
I'm shipping to an address outside of the United States, how long does it take?We currently do not have tracking for international orders, typically it takes 7-14 days for international orders to arrive.
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier or Asian American Girl Club have control over the customs procedure.
What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.